Reporting Concerns, Complaints, Grievances

Care Team Referral

Personal or academic concerns about students or employees related to housing and food insecurity, financial issues, physical and emotional safety and academic concerns such as study skills, tutoring needs, etc. To submit a referral visit the Care Team page.

Counseling Services

The Counseling Department provides both in-person and distance counseling services. In order to schedule a counseling appointment for MCC at Southern & Dobson or Red Mountain, call (480) 461-7588. If our office is closed and you need immediate help call:

  • 911
  • College Police at (480) 784-0911
  • EMPACT Crisis Line
    (480) 784-1500 or (602) 222-9444
    Toll Free: 1-855-832-2866
  • National Suicide Prevention Lifelines
    1-855-273-TALK (8255)
    1-855-SUICIDE (784-2433)
    Online Chat

Student Code of Conduct

To report an alleged policy violation of the MCCCD Student Code of Conduct, or if you would like consultation on student concern/situation, please contact the Dean of Student Affairs Office at (480) 461-7195 or file a report online utilizing the MCCCD Online Reporting Form and click on "Code of Conduct Reporting".

College Police

College Police are here to support the educational mission of the Maricopa Community Colleges by providing professional, community-oriented services to ensure a safe and secure campus for our students, faculty, staff and visitors. To contact College Police, phone 480-461-7046 (non-emergency), or 480-784-0911 or 911 for emergencies.

Title IX Sexual Harassment and Civil Rights Violations Process for Students

Maricopa County Community College District offers an online system to report allegations of sexual misconduct and discrimination against students. Student complaints based on the protected class of sex/gender such as sexual harassment, hostile environment, misconduct, stalking, domestic violence, rape, dating violence, sexual preference, pregnancy. Discrimination/harassment allegations are based on protected classes such as disability, race, religion, color, national origin and age. To report a sexual harassment/discrimination complaint please contact the Mesa Community College Title IX Coordinator, or submit an online report utilizing the MCCCD Online Reporting Form.

Instructional Grievance Process for Students

Concerns by students of unfair or unjust treatment by a faculty member with regard to the academic process such as grading, testing or assignments. To report an instructional grievance, the student must first try to resolve the situation with the faculty. If the grievance is not resolved at this level, the student can request to speak to the Department Chair. This request must be done in writing per Administrative Regulation S-6. For further information, please visit the Student Instructional Grievances page under Deans of Instruction.

Non-Instructional Grievance Process for Students

Concerns by students of unfair or unjust treatment by any employee with regard to student services or administrative services. To report a non-instructional grievance, the student must first try to resolve the situation with the employee. If the grievance is not resolved at this level, the student can request to speak to the employee’s supervisor. This request must be done in writing per Administrative Regulation S-8. For further information, please contact Mesa Community College Dean of Student Development, Julie Voller at 480-461-7932, julie.voller@mesacc.edu.

State Authorization Reciprocity Agreement (SARA)

AC4 Complaints: Distance Education students outside of Arizona, after completion of the institution’s internal complaint process, may appeal SARA-related complaints to the Arizona Community College Coordinating Council (AC4).

Arizona SARA Council Complaints: Mesa Community College is a State Authorization Reciprocity Agreement (SARA) participating institution. The Arizona SARA Council has jurisdiction over Arizona SARA participating institutions in relation to non-instructional complaints for out-of-state distance education students. Instructional complaints, such as grade grievances, are not reviewed by the Council and should not be submitted for review. Upon completion of the institution’s and AC4’s complaint process, a student may register a complaint with the Arizona SARA Council.